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For discussions on the topic of Customer Service.
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National Customer Service Association
Since 1996, the National Customer Service Association (NCSA) has been THE global membership organization that equips you with the information and skills to build and nurture enduring customer relationships. Our vision is "Excellence in service for every customer—internal and external—every time." NCSA provides many valuable tools to members and non-members alike, offering support and guidance with marketing, customer relations, and employee training and education.
The CSM Forum
Forum for Customer Service Managers & Professionals is a community of customer service professionals who share ideas, advice, and best practices. The forum is a great place to ask questions, get advice, and learn from others in the field. The forum is moderated by customer service experts who are available to answer your questions and help you troubleshoot issues. The moderators also keep the forum organized and up-to-date with the latest information on customer service trends and developments.
Customer Success Network
Customer Success Network is a peer-learning community is a workplace community of over 6000 members with 17,000 members on LinkedIn. The community offers a great avenue to learn from and connect with other customer success professionals. The community offers a variety of resources, including articles, guides, webinars, and more, to help you be successful in your role. In addition, the community provides a platform for networking and collaboration, so you can share best practices and ideas with others in the field.
Support Driven
Support Driven is an online customer service community dedicated to customer support as a career. Their online community is based in Slack and has over 10,000 CS professionals. Support Driven excels at pushing the thought that customer service is an essential part of driving business growth. With thousands of CX professionals thinking the same thing, Support Driven is the place to find support with anything related to customer service.
Customer Success Leadership Network
Customer Success Leadership Network is a self-organized group of CS executives, consultants, and practitioners dedicated to creating CS content and connecting CS leadership. They stress that everyone is welcome to participate, even if you’re not a CS leader specifically.